Privacy Policy
Luado Design
Last updated: June 2026
1. Introduction
Luado Design (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what personal information we collect through our website (luado.co.za), why we collect it, how we use it, and the rights you have over your information.
This policy is provided in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
By using our website or submitting an enquiry to us, you agree to the practices described in this policy.
2. Who we are (Responsible Party)
For the purposes of POPIA, the Responsible Party is:
Business name: Luado Design
Owner / Information Officer: Luado Steyn
Email: hello@luado.co.za
Phone: 065 515 5932
Location: South Africa (we operate fully remotely, nationwide)
If you have any questions about this policy or about how your information is handled, you can contact us using the details above.
3. What information we collect
We only collect the information we need to respond to you and run our business properly.
Information you give us directly
When you complete our contact / enquiry form or contact us by email or phone, we may collect:
Your name
Your email address
Your phone number
Your business or website name (if you provide it)
Any details you choose to share in your message
Information collected automatically
When you visit our website, certain technical information may be collected automatically, including:
Your IP address
Browser type and device information
Pages you view and how you interact with the site
The date and time of your visit
This information is collected through cookies and similar technologies, and through any analytics tools we use (see Section 7).
We do not process payments on our website, so we do not collect or store card or banking details through the site.
4. Why we collect it and how we use it
We use your personal information to:
Respond to your enquiries and provide quotes
Communicate with you about a potential or active project
Deliver and support the services you engage us for
Improve our website and understand how visitors use it
Keep records for our own business and legal purposes
We only process your personal information where we have a lawful basis to do so — for example, because you have given us your information in order to receive a response, because it is necessary to provide a service you have requested, or because we have a legitimate business interest in doing so.
We will not sell your personal information, and we will not use it for marketing you didn’t ask for.
5. Who we share it with
We do not sell or rent your personal information. We may share it only in the following limited circumstances:
Service providers who help us run our business and website — for example, our hosting provider, email provider, and analytics tools. These providers only receive what they need to perform their service.
Legal reasons — where we are required to share information by law, or to protect our rights.
Any third parties who handle personal information on our behalf are expected to keep it secure and use it only for the purpose we provide it.
6. Cross-border transfers
Some of the tools and service providers we use (for example, certain email, hosting, or analytics services) may store or process information on servers located outside South Africa. Where this happens, we take reasonable steps to ensure your information continues to be protected to a standard consistent with POPIA.
7. Cookies and analytics
Our website may use cookies and similar technologies to help the site function, remember your preferences, and understand how visitors use the site.
We may use analytics tools (such as Google Analytics) to collect anonymous, aggregated information about website traffic and usage. This helps us improve the site.
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website work.
8. How we protect your information
We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, unauthorised access, and misuse. While we work to keep your information secure, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. How long we keep your information
We keep your personal information only for as long as necessary to fulfil the purpose for which it was collected, to maintain reasonable business records, or to meet any legal requirements. When we no longer need it, we will securely delete or anonymise it.
10. Your rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Request correction of information that is inaccurate or incomplete
Request deletion of your information, where appropriate
Object to the processing of your information in certain circumstances
Withdraw consent where we rely on your consent to process your information
Lodge a complaint with the Information Regulator (see Section 13)
To exercise any of these rights, contact us at hello@luado.co.za. We will respond within a reasonable timeframe.
11. Children’s privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website, with the “Last updated” date shown at the top.
13. Complaints to the Information Regulator
If you believe we have not handled your personal information in line with POPIA, you may lodge a complaint with the Information Regulator of South Africa:
The Information Regulator (South Africa)
Website: inforegulator.org.za
Email (POPIA complaints): POPIAComplaints@inforegulator.org.za
We would, however, appreciate the opportunity to address your concerns directly first — please reach out to us at hello@luado.co.za.
14. Contact us
If you have any questions about this Privacy Policy or your personal information, please contact:
Luado Design Email: hello@luado.co.za
Phone: 065 515 5932